Data deletion

Wisedor receives data from Facebook, Instagram and WhatsApp only when a business connects its own Page, Instagram account or WhatsApp number to its Wisedor account. This page explains how to stop that and how to have the data deleted. What we receive and why is described in our privacy policy.

An administrator of the business signs in to Wisedor, opens Settings → System → Integrations, and disconnects the Facebook Page, Instagram account or WhatsApp number. From that moment no further data is received from it, and the access token Meta issued for it is erased.

You can also revoke our access from Meta's side, which has the same effect:

• Facebook and Instagram: on Facebook, go to Settings & privacy → Settings → Business integrations, select Wisedor and choose Remove.
• Business accounts and WhatsApp: in Meta Business Suite, go to Business settings → Integrations → Connected apps, select Wisedor and remove it.

Leads, contacts and conversations already received stay in the business's Wisedor account as its own records after a channel is disconnected. To have them deleted, email sales@wisedor.com with the subject “Data deletion request” and include:

• the name of your company and the email you sign in with;
• the Facebook Page, Instagram username or WhatsApp number concerned;
• whether you want only the data from that channel deleted, or your whole Wisedor account.

We confirm the request from the account's registered email, delete the data within 30 days, and write back to confirm once it is done. Data we must keep by law, such as billing and tax records, is kept only for as long as the law requires.

If you sent a message to, or filled in a lead form for, a business that uses Wisedor, that business decides what happens to your data. Ask the business directly. If you cannot reach them, email sales@wisedor.com with the business's name and your phone number, Instagram username or email address, and we will pass your request to them and help them act on it.