Refund policy

Subscriptions are billed in advance for the period you select. You can cancel at any time and will keep access until the end of the period already paid for.

Subscription fees are generally non-refundable once a billing period has begun. Where a charge was made in error, or the service was materially unavailable for an extended period, contact us and we will review the case and issue a refund or credit where appropriate.

Usage charges levied by channel providers, such as WhatsApp conversation fees, are passed through at cost and cannot be refunded once the messages have been sent.

Upgrades and downgrades take effect immediately and are prorated against the remainder of your current billing period.

Email sales@wisedor.com with your account details and the reason for the request. We aim to respond within five working days.