Connect Instagram to your CRM
Bring direct messages and story replies into the shared inbox, so a DM enquiry gets the same owner, history and follow-up as a lead from anywhere else.
The account runs on one person's phone
Whoever has the Instagram login has the enquiries. Nobody else can see them, there is no record of what was promised, and the business cannot answer a customer when that person is on leave.
How Instagram helps
DMs in one inbox
Instagram conversations sit beside WhatsApp and email.
Story replies too
Replies to stories are captured as enquiries, not lost in a feed.
No password sharing
The team answers customers without the account credentials.
Contacts created
A handle becomes a contact record with history attached.
Channel handover
Move the conversation to WhatsApp without losing context.
Social attribution
Report on what social is contributing to the pipeline.
- Professional Instagram account required
- Connected to a Facebook page
- Messaging permission granted
- Captures from connection onward
- Works with Facebook lead ads
- Included on the Growth plan
Instagram questions
Does a personal Instagram account work?
No. Instagram's API only supports professional accounts — business or creator — linked to a Facebook page. Switching account type is free and takes a minute.
Will customers see any difference?
No. Replies appear in the conversation as normal messages from your account.
Are comments captured as well as DMs?
The integration covers direct messages and story replies. Public comments stay in Instagram.
See it running on your own leads
A 30-minute call. We connect one of your channels live and show you what your pipeline looks like when nothing slips through.