Privacy policy

Wisedor provides customer relationship management software. This policy explains what personal data we handle, why, and what rights you have over it.

Account data: the name, email address, phone number and company details you provide when you sign up or request a demo.

Customer data: the leads, contacts, messages and related records you or your team enter into the product, or that reach it through a channel you have connected.

Usage data: technical logs such as IP address, browser type and pages visited, used to keep the service secure and working.

Our marketing website uses Google Analytics to understand how visitors find and use it, such as which pages are viewed and whether a signup or contact form was completed. Google Analytics sets cookies in your browser and processes this data on our behalf. It is not used inside the product itself.

You can block these cookies in your browser settings, or opt out of Google Analytics entirely with Google's browser add-on at tools.google.com/dlpage/gaoptout.

To provide and maintain the service, to respond to your enquiries, to bill you, to send service notices, and to meet our legal obligations. We do not sell personal data.

The records you store in the product remain yours. We process them on your instructions in order to run the service, and we do not use them for our own purposes. Where you upload data about your own customers, you are responsible for having a lawful basis to do so.

When you connect a channel such as WhatsApp, Facebook, Instagram or IndiaMART, data passes between that provider and the product under their terms as well as ours. Review their policies for how they handle your data on their side.

A business using Wisedor can connect its own Facebook Pages, Instagram professional accounts and WhatsApp Business numbers. We only receive data after an administrator of that business signs in with Meta and approves the connection, and only for the Pages, accounts and numbers they choose.

Facebook Lead Ads: the name and ID of each connected Page, the names of its lead forms, and the answers people submit through those forms (such as name, phone number, email address and any custom questions).

Instagram: the username, name and profile picture of the connected account; and, for people who send it a direct message, their username, name, profile picture and the content of the messages exchanged, including attachments.

WhatsApp: the business account ID, phone numbers and message templates of the connected account; and, for people who message that number, their phone number, WhatsApp profile name and the content and delivery status of the messages exchanged, including media.

Access tokens issued by Meta, which let us act on the business's behalf. They are encrypted at rest and never shown in the product.

We use this data only to provide the service to the business that connected the channel: to create leads and contacts in its account, show conversations in its shared inbox, and send the replies and messages its team chooses to send. We do not sell it, use it for advertising, use it to build profiles across businesses, or share it with anyone other than the service providers that host the product.

Disconnecting a channel in the product stops all further data from that channel and erases its access token. Leads and conversations already received stay in the business's account as its own records until the business deletes them or asks us to. See data deletion for how to have this data removed.

We keep your data for as long as your account is active, and for a limited period afterwards where we are required to. You can request export or deletion at any time.

Data is encrypted in transit, access tokens for connected channels are also encrypted at rest, access is restricted to staff who need it, and every request is scoped to your organisation so no other customer can read your records.

You may request access to, correction of, or deletion of your personal data, and may object to certain processing. Contact us at sales@wisedor.com and we will respond within a reasonable period.

We will post any changes to this policy on this page and update the date above. Material changes will be notified to account holders.

Questions about this policy: sales@wisedor.com